Affichage des articles dont le libellé est EN- marketing channels. Afficher tous les articles
Affichage des articles dont le libellé est EN- marketing channels. Afficher tous les articles

mardi 17 juillet 2018

135- Quality -7- Your buying criteria

QUALITY - YOUR BUYING CRITERIA

One of my contacts from LinkedIn, Gildas Guibert, technical manager of a major French fruit production company, and very active on the networks, recently launched a survey among members of his French-speaking network.

Published answers made me want to know what the reactions of my network to this question are.
My network being more international, I decided, with his agreement, to resume this survey but modifying the question.

Picture of my own

So here it is:

When you buy unprocessed food (fruits, vegetables, cereals, eggs, meat, milk, etc.), what is most important to you?

1-    The price? This is the consumer price.
2-    The taste? Depending on the products, we will talk about flavors, sugar, crunchiness, juiciness, etc.
3-    The aspect? Depending on the products, it may be color, brightness, freshness, appearance defects, etc.
4-    The origin? Local, national, close import or far import.
5-    The mode of production? Environmentally friendly production (organic farming, integrated production, conservation agriculture), or conventional production, small farmers or large farms, etc.

On the other hand, as I believe your response will be influenced by your relationship to agriculture, I would like you to indicate it in the following way:

A-   Direct relationship to agriculture (farmer, or packer of agricultural products, agricultural worker or working in agricultural product packing, agricultural adviser, farmer's child, etc.)
B-   Indirect relationship to agriculture (manufacturer or seller of agricultural inputs or equipment, service provider to agriculture, such as insurance or new technology services for example)
C-   With no relationship to agriculture.

And finally, tell me your country of origin. I believe that the culture of each country may have an influence on food education.

Your answer could be, for example:
5, 4, 3, 2, 1, B, India

Of course, comments are optional, but welcome.

Indicate your answers preferably as a comment directly on the blog, it will be easier for me not to lose any answer.

I count on you. Share on your networks, we will have more answers. It will probably take me a while to analyze everything, but I am sure that we will learn some very interesting lessons.

Picture: https://mywowo.net/media/images/cache/barcellona_rambla_03_boqueria_jpg_1200_630_cover_85.jpg

samedi 30 juin 2018

134- Risk perception

RISK PERCEPTION

An interesting article published in May on the Spanish blog "El ecologista transgénico" (The transgenic ecologist) informs us about the perception of risk by the public, and warns us against the enormous media pressure that we suffer daily, with the sometimes mistaken perception of certain topics.


I'm very interested in this article because agriculture, and in particular pesticides, are among the targets most frequently affected by this problem, very often in an unjustified way.



"Perception of risk: a dangerous topic
May 12, 2018

Mistakes in the perception of risk are the basis of many problems in the communication of science, so I will dedicate this article to this topic, trying to clarify concepts through several examples. Because every day, in our daily life, we must take an infinity of decisions which are an exercise of balance between benefits and risks, some unconscious, others more reasoned. Unfortunately humans are not very good at assessing these risks. It greatly complicates our ability to make consistent decisions, from medical decisions, more or less important, to the choice of food we bring to our mouths.


In fact the evidence is clear, we can't avoid these mistakes. Our apparent irrationality on these points is the result of innate processes that operate outside of our conscious control. There have been identified a number of emotional "fear factors" that make some potential threats more fearful than others, unrelated to the obvious:
-       Risks created by man scare us more than natural risks. It is therefore likely that we are more frightened by transgenic crops, radiation from nuclear power plants or chemical plants, than by "natural" risks such as unpasteurized milk, natural medicines or carcinogenic radiation from the sun.
-       We are more concerned about risks we can't control and we tend to underestimate risks we can control. For example we overestimate the risk of glyphosate (or other phytosanitary products) but we underestimate the risk of not eating enough fruits or vegetables, or sedentary lifestyle.
-       Imposed risks make us more afraid than those we voluntarily take. For this reason, the perception of risk is greater in the case of radiation from nuclear power plants than in the case of sun radiation, to which we voluntarily expose ourselves.
-       We are bad at assessing long-term risks and benefits. We have an innate tendency to focus on the short term. For example, when diseases such as measles or mumps disappear, the benefits of vaccination that helped overcome them are no longer evident and can be questioned.
-       We often forget to consider the risk of doing nothing, or the alternative.

These mental shortcuts and our desire for simple answers about causality, risk, and benefit, lead to some common mistakes in the way we act in our own lives.
  
Danger and risk

Danger and risk are two different but related concepts.

A danger is an agent that has the potential to cause harm.
Risk measures the probability of harm by a danger.


Dangers become risks only if there is an exposition to it. Example: solar radiation is a danger. But if I never expose myself (or protect myself) to radiation, I will not face the risk of burns or melanomas, although the danger exists. Despite this difference, we tend to consider all dangers as risks, regardless of our level of exposure.

This phenomenon is very evident in the classification of IARC carcinogens (IARC http://monographs.iarc.fr/ENG/Classification/).  Danger identification is the first step of the risk assessment, but it is not, in itself, a risk assessment, yet we constantly see hazard identification studies presented as evidence of real risks. These classifications are based on the strength of evidence and not on the degree of risk. Two risk factors could be included in the same category, although one increases the risk of cancer threefold and the other only increases it by a small fraction. A good example could be tobacco and processed meat, both included in category 1. According to Cancer Research UK (http://scienceblog.cancerresearchuk.org/2015/10/26/processed-meat-and-cancer-what-you -need-to-know /), smoking causes 19% of all cancers. On the contrary, it is estimated that "only" 3% of all cancers are caused by processed meat and red meats combined. As a result, evidence that processed meat causes cancer is as strong as that of tobacco, but the risk of tobacco is much higher.

All dangers are not equal

As we have seen, not all dangers are equal, they can affect a distinct number of people and be more or less damaging. By observing the graph, we divide hazards into four categories based on the number of people affected and the severity of the damage. The nature of the product (natural or synthetic) has nothing to do with its dangerousness.


However, we sometimes tend to consider that all dangers we pay attention to are as damaging as each other. The development of the anti-vaccination movement shows this tendency to see all risks as equal (considering the dangers of vaccination and the dangers of diseases as equivalents in both gravity and risk of problem). The diseases that are prevented by vaccination belong to the upper right-hand panel of the graph. Vaccinations move the danger of these diseases to the left upper cadre by significantly reducing the number of people affected by these diseases. On the other hand, the vaccines themselves possess a generally low danger on a limited segment of the population, which places them in the lower left-hand frame. Yet, in many people's minds, the extremely rare risks (real or imagined) associated with vaccines have become equal to or greater than the (real) risks of catching the disease. The problem is the same for food additives.

Conclusion

We are permanently exposed to a large number of dangers, some of which may pose a risk to our health if we expose ourselves to them, if they are in excessive concentration or if they are too frequent. Errors in the perception of risk are the basis of many problems in the social communication of science. These errors are partly due to our poor ability to correctly assess these risks (they can also be intentional). To avoid them, we must evaluate each hazard separately, analyzing its damage potential and level of exposure, as well as possible alternatives or the consequences of avoiding it, to find out if something really represents a risk.


More information on this topic:


The confusion created around the difference between danger and risk is carefully maintained, with a desired objective, usually hidden, intended to favor sales or to provoke a change of opinion or behavior.
This is undoubtedly what has been happening for several years against conventional agriculture, to promote the consumption of organic products. Those who communicate in this way are capitalist companies that distribute organic food, or environmental NGOs that try to attract new members, or to increase their power.
This market is very lucrative, and the means used to develop it don't hesitate to denigrate everything that stands in its way.
Attracting the consumer by playing on his fears is the only thing that matters.
And the collateral damage caused, which is sometimes serious, does not matter.

Picture: https://s-media-cache-ak0.pinimg.com/originals/ea/29/24/ea29240b4ccba8913893c942ec758eb9.jpg

dimanche 7 janvier 2018

122- Quality -6- The packing

QUALITY - THE PACKING

This is probably one of the least important factors for the consumer, but it's fundamental for the entire chain that will drive the food from the farm to his table.
Among the agricultural products, the most affected by this point are fruits and vegetables.
Packaging actually has many roles, all important for someone, all binding for the farmer.


The selection
This is the first challenge that the food must undergo when it leaves the field. It is sorted according to several criteria which are in general its size (one speaks of calibration, often standardized), its color (according to criteria established for each product, sometimes variable according to the destination), its visual quality (aspect, esthetics, respect of standards) and its state of maturity (insufficient, timely, too advanced) or freshness.

Personal video: nectarine packing

These criteria will decide the classification of the product in first choice (or extra, for those who still practice it), second choice, sometimes third choice, industry (transformation into juice, concentrate, puree, or cutting for different uses in the food industry and the preparation of cooked dishes), or trash.
This work is carried out in the packing house, in an increasingly industrialized way in order to reduce costs and centralize ever larger volumes.
Each packing station has its own working capacity, adapted to the group of farmers who bring its production, and to the different products concerned (it's obvious that we won't prepare melon like cherry or lettuce like carrot).
The sorting is generally done by a machine, more or less sophisticated, with assistance by people to refine the quality selection, according to criteria set for each batch, particularly with regard to the sorting of visual defects.


More and more seldom in rich countries, and still frequently in developing countries, selection can be done entirely by hand, but generally following the same quality criteria.
The farmer must do everything possible to maximize the classification in first choice, which will be much better paid for him than the lower categories. The industry and the bin don't usually cover even the cost of harvest.

The container
Once selected, the food will be placed in a container, a packaging, which corresponds to the requirements of the client. The diversity of formats is a real headache for the packing house.
There are boxes of different sizes in cardboard, compacted cardboard, wood, reusable or disposable plastic, trays (different sizes, different colors, with or without cover, with or without film, with or without net, with or without handle), the cells (paper, cardboard, plastic, in all sizes), etc.


For each client, requirements may be different, with their own brands, or the brands of the producer. In addition, the same customer can change its formats from one year to another, making the remaining stock of the previous year obsolete and unusable.
But the station has to manage an extremely complex stock, and expensive, because the orders are generally carried out day by day, forcing it to permanently have a volume of each type of packaging allowing it to respond immediately.
For us here in Seville, if a client from Frankfort places an order for us on a truck on Monday, we have time to prepare it and send it to him. But if we don't have the necessary packaging in stock, we don't have enough time to order them, and we lose the sale. Because the truck must arrive on Monday as planned. No delay is acceptable. And we must also count with the French ban on truck traffic on Sundays and public holidays.
The container obviously has a great marketing importance, but it's also, depending on the case, a protection or a constraint.

Personal photo

A box with its cell protects the product, prevents it from moving and being manhandled during transport, and helps maintain the quality of the product until sale.
On the other hand the tray, according to the products which it contains, can become a negative constraint for the quality. This is true for large products, not for small products, such as cherry tomatoes, raspberries, blueberries, cherries, etc. In the case of peaches and nectarines, the tray requires to put a very firm fruit, even hard. It's the opposite of quality.

Personal photo

But some clients, or some markets (more and more numerous) only want this format, much more convenient for the sale to the consumer (no manipulation, no weighing, the price is pre-established). The fruit is then transformed into a totally industrial product, and the satisfaction of the end customer no longer matters.
The type of packaging is of extreme importance for the marketing channel. Yet, in many cases, after a difficult, delicate and expensive packaging work, products are then presented to the consumer in bulk, out of their expensive packaging!


The labeling
It may seem trivial, but it is essential. The label contains all the necessary legal information (country of origin, packing company, product characteristics, quality, size). Some customers require that their own brand appear, and even that is printed bar code that will be used in stores.
These labels are printed in the packing station itself. A room will be empowered for this, with the necessary printers and all the stock of the different formats of labels, sticks and other added items.
No printing defects are tolerable.
Once, it happened to us to see a large batch refused in destination for a defect of the printer, barely detectable with the naked eye: the bar code was not readable for the machines. All the work was perfect, but the label was not usable in store. For the client, this is a real problem, since he has eliminated the need to label himself, so he is not equipped to make up for a labeling error.

Personal photo

For the packing station, an error of this type can be extremely expensive. It has little choice. In fact, we had to modify our control protocols as a result of this incident.
Either it sends someone on the spot with the corrected labels, but it does not have the option to meet deadlines any more. The product is not suitable to be sold within the agreed time.
Either it tries to sell it to someone else, but it's difficult with packaging and labeling intended for a concrete client. Ultimately, it will be solved anyway, usually by a significant discount on the selling price to the station (then usually passed on to the farmer), which will probably not be applied to the consumer.
In short, labeling is an important point that does not support approximation, let alone error.

And the quality in all this?
In fact, we only talk about that.
But the product itself hardly counts. As long as it meets the minimum requirements (size, appearance, sugar, juiciness, color, firmness, freshness, etc.), packaging becomes more important.
The quality of the packaging depends on the entire process of transport, handling, storage and preservation that will drive the product from the field to the shelves to be sold to the consumer.



The food production is gradually losing its soul under the increasingly tough blows of markets.
When I arrived here, the clients came to visit our orchards, to taste fruits on the tree, to appreciate in the field the quality of the realized work.
Today the client, if he comes (which is more and more rare), is more interested in packaging, traceability and hygiene, than in the product itself.
He verifies that specifications are respected, that hygiene and safety processes are adequate, and that analyzes (bacteriological and residues) are in conformity.
The product is now defined by numbers, analyzes, test results, accreditations, traceability.
The product is now defined, for the satisfaction it gives, only by sales figures, and on cooking TV programs.

Food production is slowly pandering to the market demands, which are trying to convert it into an industrial process like any other, in which everything is predictable and predicted, especially with regard to quality.
Quality is present, but in criteria often difficult to perceive and understand for the consumer.
And it's not the arrival of Amazon in the food market that will improve that.


The farmer has to comply with the requirements of the markets, and only those who can sell on short circuits have the opportunity to value a taste quality, often associated with a level of maturity that requires almost immediate consumption.


As regards consumer, he wants to enjoy the food, and still dreams of finding "the flavors of yesteryear", even in supermarkets, which are less and less able to offer them.
These are two very different conceptions for the same product, which further increase the growing incomprehension between the rural and the urban world.

jeudi 17 août 2017

112- Quality -5- When organic gets going

QUALITY - WHEN ORGANIC GETS GOING

It was to be expected. The organic begins to run up against the cancer of fresh products: the appearance. I told you about this a few months ago, explaining that this is probably the first criterion of quality, since its influence is direct, both on the purchase gesture and on the purchase price for the consumer, as well as on the price the farmer will receive for his production.

Until now, organic farming has escaped this problem which is generating an impressive amount of food waste. The classification of organic products does not follow the same requirements as conventional products.


In organic, rubbing damages, a large part of deformations, even heterogeneities of caliber in the same batch are tolerated. There is no first and second choice in organic. Normalization has not yet stuck its nose there.

This difference has long been a source of tension between organic and conventional growers, since most of these aspect defects have nothing to do with the method of production. They can be due to wind, hail, cold, pollination problems, bird strikes, and a host of other causes that can't be chemically controlled.
In short, this difference in criterion is purely political, intended to favor organic farming compared to conventional agriculture.

Historically, the difference in productivity between organic and conventional, evident in most crops, although not systematic, was largely offset by these differences in commercial criteria, allowing the organic to obtain a comparable quantity sold per hectare, thanks to a lower percentage of waste.

However, this commonly accepted rule, although without any justification in terms of taste quality, is beginning to lose its lustre. The year 2017 is a black year for many productions, mainly for serious commercial problems, great difficulties to sell, and generally very low selling prices, often lower for the farmer to his costs of production.

And what happens when the market is in this situation?
It is becoming more and more demanding on quality.
And now organic agriculture is beginning to face one of the main difficulties of conventional agriculture.
(Article recently published in the digital version of a well-known French generalist journal).


So, look at the case of these small organic farmers, despairing of a situation, altogether quite habitual, but to which they are not prepared:
 "A couple of farmers are preparing to let nearly three tons of zucchini rot, due to consumer demands.

Would a stain on a zucchini prevent you from buying it? This is in any case the reason for the mess of a large part of the production of a couple of organic farmers. Due to slight defects on their vegetables, Caroline and Cyril Roux are forced to watch their hard work rotting, due to consumer demands. "

Yes, I understand their state of mind, it is hard to accept.
Do you know, for example, that when I prepare my harvest forecasts, several months or weeks before I start, for the orchards for which I have responsibility, I introduce a value of 15% waste?
Yes, 15% of fruits not marketed, thrown in the trash mainly because of aspect defects.
And still, 15% is not too bad. This year, because of the difficult trading conditions, this percentage has risen to 20%, and last year, exceptionally difficult climatic year, we have almost reached 25%.

Every week during the harvest, dozens of tons of peaches and nectarines await trucks for industrial uses, a modern and profitable form (except for the farmer) to avoid simple destruction. They will be processed into juice, puree or concentrate. The only other option is the garbage. These fruits do not correspond to the commercial standard, mainly for aesthetic reasons (epidermis defects).

In my precocious, short cycle conditions, with specific varieties, which are generally not very productive, but adapted to the local climate, this means that for my peach or nectarine production, I know before starting that about 4,000 kilos of fruit per hectare will be trashed each year, and if I come across a tough year for any reason, that figure can exceed 6,000 kilos.
As these farmers say,
"These little green spots on zucchini were caused by the high temperatures of June. However, they don't alter the taste or quality of the vegetables. "Many want perfect organic" »

This is an inevitable evolution of the organic. This is one of the consequences of its success, its popularization.
More organic production, it's also the access to the organic of a wider, unprepared, uninformed public, who buys organic just because he thinks it's better without really thinking about the scope of this change.
As besides, it's a constantly growing market, it's a huge source of wealth for many people (see for example Biocoop or Kokopelli, unscrupulous businesses, fully exploiting a juicy vein), all means are allowed to attract new consumers, and disinformation is a great way to get there.
Many consumers are converting to organic, frightened by the nonsense that are told to them or by health scandals, for which there are only highlights on what interests ...
Who knows, for example, that among the batches of eggs contaminated with fipronil (a current food scandal in Europe), there are also batches of eggs sold as organic? This example comes from Belgium. http://www.lavenir.net/cnt/dmf20170810_01039399/j-ai-consomme-quatre-boites-d-oeufs-contamines-au-fipronil-verifiez-aussi-les-codes-hollandais.


The big capitalists of organic are succeeding their bet: people are worried about the quality of their diet. For the planet, too, of course. But it's above all an individual gesture.
And people who convert to the consumption of organic products directly transpose their habits and requirements of consumers of standardized conventional products, on organic products.

The circle is going to complete. Consumers will force organic production to increase quality criteria, at least in terms of appearance.
An ever-increasing share of organic production is sold in supermarkets, without supervision or advice, and consumers buy at sight, so at appearance.
And what makes one of the main attractions of organic farming, from the farmer's point of view, the economic margin per hectare, is melting away.
Because an organic grower produces less, but sells a greater part of his production, and at a better average price ... so far.

It's changing.

Will this problem only be a bump in the organic road, the (too) rapid and (relatively) out-of-control development of this mode of production? It is possible, in the short term.
But don't doubt it, sooner or later, we will get there.


And what will happen when we get there?
What I explained to you a few months ago about the appearance: an increasingly important part of organic phytosanitary interventions will have a cosmetic objective.
Products will be organic, of course, but they will have much greater side effects.
For when a farmer knows that at least 15% of his harvest will be unsaleable, he does everything in his power to control everything he can control, in order to limit aspect defects to the maximum of his possibilities, therefore attacks of insects, bacteria, fungi (light damages are theoretically accepted in organic, but not in conventional).
So he will use an increasing amount of insecticides and fungicides, organic but not free of undesired side-effects.

And the respect for the environment, in all this?
It's a wish, a willingness, or a requirement of people who have the means to demand it, or the ignorance that does not allow them to know that these small defects of epidermis don't affect the quality of the most of the products, neither organic nor conventional.
And these same people, who "want perfect organic", are also often the same who are scandalized by food waste, or by negative effects of agriculture on the environment.
Because these requirements inevitably lead the farmer to implement agronomically unnecessary but economically indispensable practices.

Individual logic is often incompatible with community logic.
How to resolve this?
Probably by undistorted information, without ideology or commercial undertones, and by the education of the consumer.
The farmer can do some things, and in fact, blogs, objective (non-sensational) agricultural information programs and open days on the farm are multiplying in Western countries.


But the substantive work is not within the reach of the farmer, it should rather be the role of civil society, and therefore of public administration.

A man can dream, can't he?
In France, the "General States of Food" are currently held, a major consultation at the national level, concerning all stakeholders in the sector. This is an election promise of new President Macron.
It could give birth to a mouse, or put up so many brakes and constraints that farmers would become landscape gardeners.
However, involved ministers agreed that "to improve agricultural, environmental and social practices of producers, they must first be adequately remunerated, in order to encourage investment”. http://campagnesetenvironnement.fr/etats-generaux-de-lalimentation-entre-enjeux-alimentaires-agricoles-et-environnementaux/

It should be said that in France, one of the G8 countries (one of the most modern and richest countries in the world), one farmer out of two earned less than 350 € per month (around $ 400) in 2016. This sum does not say anything if it is not related to the SMIC (interprofessional minimum wage) which was in 2016 of 1143 € per month, all expenses deducted. In other words, one farmer out of two earns three times less than his own employees, or that what the national authorities consider today as the minimum to live decently in France!

And you would these people to be preoccupied with things that are quite abstract after all, when they struggle every day to make their businesses survive and to offer their families acceptable living and education conditions?

Some found in organic farming a dignified and elegant escape, economically interesting, and intellectually and socially rewarding.

There could be some disappointments ...

Picture: http://thethreewisemonkeys.com/wp-content/uploads/2015/07/or1-1366x800.jpg